{"id":1725,"date":"2018-03-12T09:13:20","date_gmt":"2018-03-12T13:13:20","guid":{"rendered":"https:\/\/ip4b.ca\/?page_id=1725\/"},"modified":"2023-10-18T13:30:41","modified_gmt":"2023-10-18T17:30:41","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.ip4b.ca\/en\/about\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3253\" src=\"https:\/\/www.ip4b.ca\/wp-content\/uploads\/2023\/10\/CCTS_Tag_EN_mod-1.png\" alt=\"\" width=\"297\" height=\"108\" \/><\/p>\n<p>When IP4B joined the Commission for Complaints for Telecom-television Services (CCTS) and in adherence with the requirements of the Canadian Radio-television and Telecommunications Commission (CRTC), IP4B committed itself to providing our customers a premier service.<\/p>\n<p>If, for any reason, you should think that we have not met this goal and that your situation is still unresolved, we invite you to communicate with us by completing this form. We assure you a prompt and devoted answer to your request.<\/p>\n<p><strong>Please note that this form should not be used to open support tickets. To do so, we invite you to contact us at 514-444-4045.<\/strong><\/p>\n<p><em>(Fields marked with an asterisk are mandatory)<\/em><\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1731-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1731\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1725#wpcf7-f1731-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1731\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1731-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-line\">\n\t<div class=\"half left\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"complaint_firstname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name*\" value=\"\" type=\"text\" name=\"complaint_firstname\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"half left\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"complaint_lastname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last name*\" value=\"\" type=\"text\" name=\"complaint_lastname\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-line\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"complaint_email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email address*\" value=\"\" type=\"email\" name=\"complaint_email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-line\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"complaint_company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name*\" value=\"\" type=\"text\" name=\"complaint_company\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-line\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"complaint_phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Main phone number*\" value=\"\" type=\"text\" name=\"complaint_phone\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-line\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"compaint_message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message*\" name=\"compaint_message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-line\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"complaint_file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" id=\"complaintFile\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"complaint_file\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-line\">\n\t<p><p><label for=\"g-recaptcha\">Recaptcha<\/label> <img decoding=\"async\" id=\"captcha\" src=\"https:\/\/www.ip4b.ca\/?cta_securimage=Y&distortion=0.5&signature=&signatureColour=000000&mathOrText=text\" style=\"display: block; margin: 0 auto;\" alt=\"CAPTCHA Image\" \/><span style=\"text-align: center; display: block;\"><a href=\"#\" onclick=\"document.getElementById('captcha').src = 'https:\/\/www.ip4b.ca\/?cta_securimage=Y&distortion=0.5&signature=&mathOrText=text&signatureColour=000000&' + Math.random(); return false\">Change Image<\/a><\/span><input type=\"text\" placeholder=\"Enter Code Above...\" name=\"captcha_code\" size=\"15\" maxlength=\"25\" \/><\/p><input id=\"emailHP-6ac8721cdc4b4\" type=\"text\" class=\"hPot_checker emailHP\" name=\"emailHP\" size=\"25\" value=\"\" placeholder=\"Do not fill in this field\" \/><span class=\"wpcf7-form-control-wrap cta_recaptcha\"><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner button cta-primary btn-send\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<p>About the Commission for Complaints for Telecom-television Services (CCTS)<\/p>\n<p>The CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.<\/p>\n<p>To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When IP4B joined the Commission for Complaints for Telecom-television Services (CCTS) and in adherence with the requirements of the Canadian <a class=\"read-more\" href=\"https:\/\/www.ip4b.ca\/en\/about\/complaints\/\">&hellip;&nbsp;&gt;<\/a><\/p>\n","protected":false},"author":1,"featured_media":1741,"parent":567,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1725","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - IP4B VoIP and UC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ip4b.ca\/en\/about\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - 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