For a good number of years now, people have been talking about the advantages of IP Telephony for organizations. Indeed, … >
Call center solutions: the 10 questions to ask yourself to increase productivity and improve customer experience – Part II
In a previous article, we presented you with Part I on what to look for when acquiring a new call … >
Call center solutions: the 10 questions to ask yourself to increase productivity and improve customer experience – Part I
Your organization is looking into acquiring a new call center solution in order to improve productivity and improve customer experience? … >
Internet attacks of distributed denial of service, or DDoS, are unfortunately too common nowadays. These attacks seek to make a … >
Modern hosted VoIP telephony systems offer a large number of innovating features. This blog article looks at the call forwarding … >
IP Telephony, or VoIP, requires, as you know, an Internet connection. So, you may be wondering what happens when your … >
It is often said that quality is subjective. It is true, in many fields. As for IP telephony, there exists … >
On this blog, we generally discuss topics around IP telephony and unified communications. So, how then you may ask, is … >
Why you must select a telecommunication service provider using Session Border Controller for VoIP unified communications.
A Session Border Controller, or SBC for short, is a major component of telecommunication service providers. For end users, this … >
Hosted IP Telephony: How to calculate the total cost of ownership (TCO) of a hosted IP telephony solution compared to a traditional PBX system?
When organizations are considering acquiring a new business telephony solution, they need to calculate the total cost of ownership (TCO) … >