When IP4B joined the Commission for Complaints for Telecom-television Services (CCTS) and in adherence with the requirements of the Canadian Radio-television and Telecommunications Commission (CRTC), IP4B committed itself to providing our customers a premier service.

If, for any reason, you should think that we have not met this goal and that your situation is still unresolved, we invite you to communicate with us by completing this form. We assure you a prompt and devoted answer to your request.

Please note that this form should not be used to open support tickets. To do so, we invite you to contact us at 514-444-4045.

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    About the Commission for Complaints for Telecom-television Services (CCTS)

    The CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

    To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.