The Benefits of Integrating your CRM or ERP System with your IP Telephony Solution
Integrating your CRM or ERP System with a call center is nothing new. Although this solution has been more prevalent … >
Calling at the heart of hybrid collaboration with Cisco Webex
At the recent Cisco Webex annual conference, a slew of new features was announced for Webex. At the heart of … >
Call Recording, a Powerful Productivity Feature Available To All
IP4B’s unified communications and hosted IP telephony solutions offer several optional call recording functions. This powerful productivity feature, which is … >
The strategic importance of automation of organizational tasks and the added value of unified communications to increase productivity
Finding skilled labor in today’s full employment economy is a challenge for any organization. It has become a priority to … >
Call center solutions: the 10 questions to ask yourself to increase productivity and improve customer experience – Part II
In a previous article, we presented you with Part I on what to look for when acquiring a new call … >
Call center solutions: the 10 questions to ask yourself to increase productivity and improve customer experience – Part I
Your organization is looking into acquiring a new call center solution in order to improve productivity and improve customer experience? … >