The Juniper Care Services (JCare) are often misunderstood, and organizations have difficulty understanding the added value they bring to their networking infrastructure. Yet JCare plays an essential role in delivering world-class IP connectivity.
Juniper Care Services provide rapid response from Juniper Networks’ technical service engineers and hardware replacement options that let you choose the right timing and resources for your network needs. Juniper Care increases your operational effectiveness and lowers operational costs; this allows your staff to concentrate on running the business, not fixing equipment.
Juniper Care combines traditional 24×7 remote technical support, hardware replacement services, and online support. More than a simple break-fix service, Juniper Care helps you meet network demands with technical and operational support designed to keep your network running reliably while at the same time protecting your high-performance networking investment.
The JCare services include
- Unlimited Juniper Networks Technical Assistance Center (JTAC) 24×7 to assist IP4B level 3 support in diagnosing and resolving more complex issues.
- Software releases including bug fixes, security fixes, and new features.
- Juniper Software Support Evaluation Tool (JSSET) provides proactive bug reports that may have critical or significant service impact.
- Juniper Support Insights extending AI-driven support to Junos (Juniper OS) devices, giving the IP Network team proactive, operational health insights across the entire network.
IP4B Managed Services
To complement the Juniper Care Services, IP4B offers managed services for the Juniper SRX series of gateway routers. Juniper routers are among the best performing and most secured network gateways on the market, as proclaimed by Gartner and Forester. IP4B recognizes that not all organizations have the time or advanced skills required to manage these critical network components properly. Hence, IP4B offers managed services for each Juniper router.
Juniper JCare and IP4B managed router services offer a true one-stop-shop solution for your organization’s peace of mind.