Legal firms and notary offices have very precise business needs when it comes to telecommunication services. Can unified communications solutions contribute to the success of these organizations? Spoiler alert, the answer is a resounding yes! This article covers how unified communications solutions can help increase productivity, reduce costs and mitigate operational risks.
What Is Unified Communications for Lawyers and Notaries in 101 Words
Unified Communications solutions allow lawyers and notaries to collaborate with their customers and reach out to colleagues and collaborators more efficiently. Unified Communications applications help make a powerful difference by empowering firms like yours to provide exceptional customer experience, to reduce costs and to increase productivity.
With unified communications, you can take and make voice and video calls from your desk phone, your smartphone, your computer or your tablet based on the device most suited for the moment or the location.
Unified communications empower stronger collaboration among colleagues and associates with business functions like instant messaging (also known as chat) and presence. This later provides visibility on whether colleagues are on the phone, in a meeting or away from their desk.
Call Continuity When on the Go
How often has this situation happened to you: you receive a call from an important customer just as you prepare to leave for a meeting across town? You then promise to call your customer right back once in the car, but as you do, she has received another call.
The impact? An obvious productivity loss and much-fragmented customer experience.
The IP4B unified communications solutions solve this issue by allowing you to seamlessly shift calls from your desk phone to your mobile phone with the press of a simple button. No interrupted call, a much-improved customer experience, satisfied clients and great productivity for you, your organization and its collaborators.
The ability to record calls allows your organization to ensure compliance as well as helping you train resources and assist you with quality assurance. These are some of the best use cases for telecommunications solutions providing call recording solutions.
The ability to record calls must be available on-demand with a simple click of a button or automatically for all calls. Obviously, this must work whatever the device you are making (or taking) the call on your mobile, your desk phone or your computer.
Managed System – No IT and No Worries Needed
Your company specializes in legal services, this is what you are good at, it is the added value you provide your customers. Why would you devote your precious time managing a phone system on your own? Let IP telephony experts do it, those for whom it is their specialty, their added value. Allow your IT team to work on critical systems for your business.
As Your Business Grows, So Can Your Phone System
So you just won the contract of the century (OK maybe simply the contract of the year!). Nevertheless, a good one that will require to quickly add new collaborators and potential freelancers to your existing team – and phone system. And yes, it has to be done quickly and inexpensively.
Hosted IP telephony solutions are designed to answer of business cycles like this one. Your team and your extended team can, therefore, leverage a common set of communication tools to achieve the productivity your organization seeks.
Videoconferencing for All
Videoconferencing solutions are known to be a productive and cost-saving way to create rich group meetings. However, there exist several obstacles on the path of acquiring such systems. The first that comes to mind is the acquisition cost. Other “free” solutions do not easily integrate with your existing communication tools. IP4B solutions come with videoconferencing for a mere extra $1.
If your smartphone is so “smart” why would it not give you visibility of your colleagues’ immediate availability? Would it not be “smart” if you were able to see if they are in a meeting based on their enterprise calendar, on a call or away from their desk? That’s what presence is all about.
Presence gives you a real-time window over your expert colleagues as if you were peaking over a cubicle … with your smartphone!
Text messaging and chat applications like Facebook Messenger are now part of our everyday personal life. Why is this not a business feature yet?
With unified communications it is now possible to securely exchange instant messages with your colleagues and remote associates.
Instant messaging increases productivity by reducing the time to get answers and by increasing the quality of the customer experience. It also contributes to lowering the number of emails you receive any given day.
Legal firms and notary offices have very precise business needs when it comes to telecommunication services. Unified Communications solutions allow lawyers and notaries to collaborate with their customers and reach out to colleagues and collaborators more efficiently. Unified Communications applications help make a powerful difference by empowering firms like yours to provide exceptional customer experience, to reduce costs and to increase productivity.
What about your organization? What would be your gains? Engage a conversation with one of your senior advisors and find out!