SMBs Use UCaaS to Save Money and Outperform Competitors


Rainy day savings can help the SMB make payroll and avoid downsizing and brain drain


To make their dollars go further, small and medium-sized businesses (SMBs) may see many cloud-based solutions as expensive. But the proper unified communications as a service (UCaaS) solution such as those offered by IP4B isn’t one of them.

UCaaS provides the SMB with continuous, automatic feature upgrades and enhancements — efficient and unobtrusive updates that happen without the business even knowing. There are none of the downtimes of traditional phone systems, and there’s no need for costly technician visits for regular maintenance.

UCaaS pushes all infrastructure and complexity into the cloud, relieving the SMB’s IT manager of repetitive maintenance tasks that would distract from strategic initiatives that drive real value to the business. Let’s repeat this point because it is essential: IT managers should concentrate on managing core, strategic IT systems. Hosted Unified Communications solutions should not be one of these.

UCaaS is also an excellent way for an SMB to ensure the maximum effectiveness of its IT resources — not to mention to ensure competitiveness in its market. According to ZK Research, a UCaaS solution boasts a five-year total cost of ownership typically 30% to 40% lower than an on-premises traditional PBX system. That’s after you factor in the ongoing hardware costs, the associated cooling and space costs, the challenge of application integration, and, again, the demand for IT support.

A reliable UCaaS solution offers a very high uptime SLA to assure the SMB business continuity. A well-conceived UCaaS solution includes individual point products like video meetings, team messaging, visual voicemail, and many others, all residing on a single, easy-to-administer cloud stack. As such, SMBs never have to establish relationships with multiple product providers.

In the point-product approach, each user needs a profile set up on each system. That means the SMB’s IT manager has to oversee multiple accounts for every team member instead of (again) devoting attention to more strategic work, for example, beating the competition.

Top tier UCaaS Providers Don’t Think Solely in Terms of Cool Features and Crackle-free Calls


UCaaS providers like IP4B take a more sophisticated view of their product, laser-focused on saving the SMB a bundle on its business communications. The whole is greater than the sum of its parts.

The right UCaaS solution for an organization pointedly strives to empower the SMB to reinvest their savings where they need them most. Savings, for example, to use for hiring business development managers and pitching to new clientele.

These savings help avoid losing to competitors all the talented team members in which the SMB has invested so much. Any SMB owner will tell you that new ways to out-save the competition are as hard to come by as a must-have cloud-based solution that makes the dollars go further. But when the SMB finds this solution, like AGILITI4B offered by IP4B, you can’t overstate its value to their competitiveness.