The beginning of the end of spam calls with the CRTC’s new Universal Call Blocking regulations
It has been a few months now that many of us have been receiving annoying spam calls for services that … >
Samsung is ending the production and reselling of its phone systems (PBX)
Sometimes, stories come up in your news feed with such improbable coincidence that you would think that the timing is … >
Avaya and RingCentral – is this the end for the IP Office phone system (PBX)?
Last week, we published an article on the future of Avaya and the possible merger or acquisition by Mitel. The … >
Is Avaya up for sale … once again?
During the latest quarter’s earnings call in August, Avaya’s CEO, Jim Chirico, mentioned that the company is looking at “strategic … >
Lawyers and Notaries offices: can unified communications solutions contribute to your success?
Legal firms and notary offices have very precise business needs when it comes to telecommunication services. Can unified communications solutions … >
Call center solutions: the 10 questions to ask yourself to increase productivity and improve customer experience – Part II
In a previous article, we presented you with Part I on what to look for when acquiring a new call … >
Call center solutions: the 10 questions to ask yourself to increase productivity and improve customer experience – Part I
Your organization is looking into acquiring a new call center solution in order to improve productivity and improve customer experience? … >
VoIP Services: Why (and How) is IP4B Truly Unique on the Market
Every business seeks to position itself favorably on the market. In marketing, we speak of the “unique selling proposition”. Unfortunately, … >
Unified Communications, what is the true return on investment (ROI)?
When discussing Unified Communications, we too often speak of its many features, the “what”. However, we frequently forget to discuss … >
Debt-to-equity ratio – The impact of equipment financing
On this blog, we generally discuss topics around IP telephony and unified communications. So, how then you may ask, is … >