Freight and logistics: how unified communications help fuel your enterprise productivity

If there ever was an industry that must run with its pedal to the metal, it clearly is the freight and logistics sector. In this post, we will explore a number of avenues where unified communications tools can empower your organization.

Unified Communications solutions allow organizations to collaborate with customers and reach out to colleagues and collaborators more efficiently. Unified Communications applications help make a powerful difference by empowering organizations to provide an exceptional customer experience, to reduce costs and to increase productivity.

On the Road

On the road, the guys and girls (!) driving trucks can now take advantage of business communications tools with the IP4B Communicator mobile application. This powerful app, for iOS and Android, provides a rich access to the organization telecommunication resources, instant messaging as well as presence. All of this in the palm of your hand – or more appropriately safely anchored on the truck’s dashboard.

Take for example video calls. It is now possible for, say, a supervisor to view in real time what a colleague sees on the road. May it be a much-needed repair or some other situation where a video is worth a million words. Unified communications reduce the time to resolution of complex situations or organizations in the freight and logistics sector.

In the Warehouse

Traditional mobile telephony solutions found in warehouses typically require the installation various Wi-Fi or DECT access points (or antennas). These solutions are expensive and tied to existing legacy phone systems. The use of mobile smart phones, combined with the IP4B Communicator application practically eliminate these infrastructure costs.

Because these traditional solutions are expensive, not all employees are given DECT phones or its equivalent. With the IP4B solution, all warehouse employees can now be reachable and thus more reactive. Moreover, workplace safety is improved.

Also, reception area clerks and other associates assigned to shipping and receiving for example, can now be more mobile and more agile, move around the warehouse while on the phone with customers or while awaiting the next call.

In the office

Office personnel of freight and logistics organizations greatly benefit from productivity gains with the use of mobile and desktop unified communications applications.

For example, with presence and instant messaging, one no longer needs to walk all the way down the corridor to ask a quick question to a colleague. It is as if colleagues down the hall become your new cubicle neighbor.

Also, with the use of usage and traffic reports, managers can more easily and accurately assign the right personnel amount to customer service or order taking groups, for example.


These are only some examples of the many applications of unified communications for freight and logistics organizations. Maybe some of them resonate with your operations. We might have inspired new goals for your business.

Whatever the case is, rest assured that IP4B unified communications solutions are as robust and reliable as the freight and logistics services you provide for your own customers.